01
Bilingual Customer Experience
Especially important in Québec: a professional Customer Experience Team that supports your clients in French and English.
- French & English
- Inbound support
- After-sales support
Services
A Customer Experience Team that speaks your clients' language
Bilingual support in French and English — inbound, after-sales and customer success — with Québec specialists.
Book a strategy callNative-level support
Countries served: Canada, Belgium and France
Dedicated team that knows your product
What's included
Revenue doesn't stop at the signature. We onboard, support and renew your customers, and spot the upsell opportunities along the way.
02
Customer Success
It starts after the sale. We onboard, check in and renew — and spot the upsell opportunities along the way.
- Customer onboarding
- Follow-up calls
- Renewal reminders
- Customer satisfaction
- Upsell opportunities
Example engagements
Outbound SDRSaaS
Illustrative exampleB2B SaaS, Toronto
42Sales-qualified leads per month
3.1:1Meetings to opportunities
Lead researchHome services
Illustrative exampleHVAC network, Québec
300Target companies researched
18%Positive reply rate
Customer experienceE-commerce
Illustrative exampleRetail brand, Montréal
FR/ENBilingual coverage, 7 days a week
94%Customer satisfaction
Appointment settingProfessional services
Illustrative exampleProfessional services, Vancouver
35Qualified meetings in 60 days
2.6:1Meetings to proposals
Our unfair advantage
Most SDAs start with sales. We started with operations.
We've already run a high-volume contact operation — hiring, training, scheduling, quality control and reporting. So when your programme grows from two SDRs to twenty, we already know how to scale it.
Explore more
Other services
01Sales Development
Outbound SDR
- Prospecting
- Cold calling
- Cold email
- LinkedIn outreach
02Sales Development
Lead Research
- Ideal customer profiles
- Account & contact research
- Verified prospect lists
03Revenue Operations
CRM Management
- HubSpot
- Pipedrive
- Zoho
- Salesforce
04Sales Development
Lead Qualification
- Budget
- Decision-making authority
- Need
- Timing
05Sales Development
Appointment Setting
- Sales-qualified meetings
- Calendar management
- Confirmations & reminders
06Sales Development
Email Outreach
- Personalised emails
- Follow-up sequences
- Reply management
07Sales Development
LinkedIn Outreach
- Connection requests
- Messages
- Conversation follow-up
- Booking meetings
08Revenue Operations
Sales Operations
- CRM cleanup
- Dashboards & reporting
- KPI tracking
- Pipeline management
FAQs
Frequently asked questions
No. We provide a dedicated Customer Experience Team that learns your product and represents your brand — in French and English — rather than a shared pool of agents reading scripts.
Yes. Our Québec specialists are fluent in Québec French and familiar with local expectations, and we also support customers in Belgium (French and Dutch) and France.
Customer onboarding, follow-up calls, renewal reminders, satisfaction tracking and identifying upsell opportunities — the work that keeps customers longer and grows their value.
Phone, email and chat, plus outbound follow-up calls. We adapt to the tools you already use.