What you'll do
- Handle inbound and after-sales conversations by phone, email and chat
- Run onboarding calls, renewal reminders and satisfaction (CSAT) follow-ups
- Spot upsell opportunities and pass them on to the right sales contact
- Document every case clearly so nothing falls through the cracks
What you bring
- Fluent French and Dutch; English is a plus
- Experience in customer support, customer success or hospitality
- Patience, empathy and a solution-first attitude
- Clear written communication and attention to detail
What we offer
- Full training on each client's products and tools
- A friendly team in Brussels with hybrid work
- Growth towards Customer Success or team lead roles