01
Your tone and policies
We learn your brand voice, return policy and product range, and write the answer library with you.
E-commerce & retail
Support that keeps shoppers coming back
A multilingual Customer Experience Team for order questions, after-sales, returns and retention — in English, French and Dutch.
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The challenge
Every unanswered question is an abandoned cart or a one-time customer.
Why customer experience decides e-commerce growth
Shoppers expect fast, friendly answers in their own language, before and after they buy. When support is slow or only in English, sales drop in Québec, France and Belgium, and returns turn into bad reviews. Our Customer Experience Team handles your inbox, chat and phone in your tone of voice, solves issues in your tools and spots the customers worth winning back.
What gets in the way
What usually holds online stores back
Sales, holidays and launches multiply tickets overnight. We scale the team up and down with your calendar.
Shoppers in Québec, France, Belgium and the Netherlands buy more when they're answered in their own language.
Clear, quick after-sales handling turns a problem into a reason to come back.
Follow-up after delivery, win-back campaigns and care for your best customers increase repeat purchases.
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Who we reach
What our team handles for online stores and retailers
Pre-sale questions, order status and delivery issues, returns and exchanges, warranty and after-sales support, and outreach to lapsed or high-value customers.
We work in your help desk and e-commerce platform — such as Zendesk, Gorgias or Shopify — and follow GDPR and Québec's Law 25 for customer data.
How we work
How we set up your customer experience team
02
Channels and hours
Email, chat and phone at the hours your customers shop — including evenings and weekends when needed.
03
Daily support
Tickets answered quickly, issues solved in your tools and escalated to your team only when needed.
04
Retention and reporting
Follow-up and win-back campaigns, plus weekly reports on volumes, response times and customer satisfaction.
Services that fit
The services online stores and retailers use most
FAQ
Questions we often hear
Yes. We plan extra agents ahead of your peaks, train them on your products and scale back afterwards.
English, French (including Québec and Belgian French) and Dutch, so you can sell across Canada, France, Belgium and the Netherlands with one team.
Yes. We work in your help desk and order systems, so every conversation stays in your history and your team keeps full visibility.
Yes. Alongside support, we run win-back and upsell campaigns by phone and email for customers who haven't ordered in a while.
Other industries
Explore other industries
SaaS & technology
Outbound SDR programmes that reach founders, operators and IT buyers, then qualify them before the demo.
Home services & HVAC
Targeted lists of contractors, property managers and commercial buyers, followed by persistent multichannel outreach.
Real estate
Appointment setting for brokerages, developers and commercial real estate teams, in French and English.
Professional services
Agencies, consultancies and firms that need a steady pipeline of qualified introductions.
Financial & business services
Compliant, professional outreach and customer care for insurers, lenders and B2B service providers.